Frequently Asked Questions
Everything you need to know about shopping with Poppy and Peonies.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within North America. Once your order ships, you will receive a tracking number via email to monitor your delivery progress.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that items marked as Final Sale are not eligible for returns or exchanges.
Are your products vegan-friendly?
Yes, we take pride in using high-quality, cruelty-free vegan leather and sustainable materials for all our handbags and accessories.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our shipping capabilities to reach our global community soon.
How do I care for my Poppy and Peonies bag?
To keep your bag looking its best, wipe it down with a damp cloth and mild soap. Avoid prolonged exposure to direct sunlight and harsh chemicals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Sezzle or Afterpay.